IT Support Officer
Saskatoon, SK | Permanent, Full-time
Our Company
Innovation Saskatchewan supports Saskatchewan’s research community and technology sector to create economic growth and diversity. As the central innovation agency for the Government of Saskatchewan, Innovation Saskatchewan is responsible for implementing the province's innovation priorities and growing the technology sector. Innovation Saskatchewan develops policies and programs and conducts activities that assist in the implementation of research & development, science, and technology for the province. This includes development and operation of Saskatchewan’s research and technology parks in Saskatoon and Regina.
The Opportunity
Are you a skilled IT specialist looking to work in a dynamic and unique environment? This may be the career for you!
Reporting to the IT Director, the IT Support Officer assists in supporting all Innovation Saskatchewan IT initiatives and plays a critical role in providing frontline service for corporate users and park networks.
Primary Responsibilities
Duties include but are not limited to, the following:
- Providing frontline support to corporate users for desktop, server, network and software troubleshooting and incident requests and escalating requests to IT department team as required
- Managing deployment of corporate initiatives, including computers, phones and other end user devices
- Managing life cycle of desktop and mobile hardware and software
- Assisting in deployment of and backup of IT infrastructure
- On-call support for critical systems
- Installing operating systems and applications on corporate computers
- Maintaining documentation, including incident reporting, access permission records, support agreement records and all other IT activity
- Any other duties or projects as assigned
What We Want from You
- Working knowledge of networking, including experience configuring and troubleshooting networks, firewalls, routers and VPNs
- Exceptional troubleshooting skills in hands-on and remote environments
- Ability to develop and maintain effective working relationships with internal and external stakeholders
- Self-motivated with a strong work ethic and ability to work independently under minimal supervision
- Ability to work well under pressure, make timely decisions and strategically organize and structure daily activities
- Ability to be a collaborative team player with good interpersonal skills who can also function independently with a high level of initiative and organization
- Drive to be innovative and creative in your work and be a problem solver.
- Good written and oral communication skills
- Intermediate experience with Microsoft 365 programs, including Outlook, Word and Excel, Smart Phone Operating Systems, Cisco IOS, Linux and Windows
- 2 years of experience in Enterprise IT support role
- Diploma in Computer Science
What We Offer
Innovation Saskatchewan employees enjoy a comprehensive suite of benefits, including extended health, dental and vision care as well as comprehensive life and protection insurance. Our Public Employees Pension Plan includes a generous employer contribution, underlining our commitment to your long-term financial security.
Enjoy the work-life balance afforded by paid Scheduled Days Off each year, alongside a starting vacation entitlement of three weeks (with acknowledgment of prior service within the Saskatchewan Government or universities). Innovation Saskatchewan’s Saskatoon office is in the beautiful Galleria Building within its Innovation Place research and technology park, centrally located on the University of Saskatchewan campus which includes parking as well as free access to a fitness centre and other perks afforded to park tenants.
At Innovation Saskatchewan, we offer more than a position; we provide a pathway to growth and well-being.
How to Apply
If you have what it takes to help grow Saskatchewan’s tech sector, please send your resume and cover letter to careers@innovationsask.ca by May 3, 2024.
